RMS
- updated
sent out a bunch of emails for RTP
- read the com journal post i made, claire said that customres no longer HAVE to fill out the team forms before paying... they have the option to pay i full (the 150) and give her the completed package later
- she is concerned about errors that were made (ie., andrea didnt accept a package, i told her i'd speak to andrea and find out why, and that there must have been a miscommunication or a reason why it wasnt accepted, i apologized for the inconvenience. Also, one of the CSRs forgot to have a person pay for the individual package right away before leaving with it. no money was lost because they didnt register, they just took a package to fill out. i told her that i can mediate this bc we have their contact information.).
- i have the feeling that shes not at all accepting of any mistakes being made, which is understandable, however i informed her when we met in person that CSRs may make mistakes, but we will try our best to stay on top of it, etc. in the meeting she agreed to this and didn;t have any problems. just letting you know about the situation.
- i made a com journal post clarifying the individual packages thing
EOD
- updated
website
- updated some pages
worked on april board
- gunna do "going home" stuff and "exam" stuff
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