September 27, 2016:

Meeting Notes:

Things to relay to CSR's:
*Staff not putting the TV on, need to make steps of this and post it on the comm. journal
*Switching tickets between red and green tills without managers... they should try not to do this but if they do need to, have them make not of this on the float sheet (ex. - x amount of tickets; + x amount of tickets)
*I will make a comm post to them about these things
*PRESTO load fees need to be added properly. Remember to take off the $0.25 overdraft fee to charge them the proper amount (ex. they want to load $20.00 onto their PRESTO, you see they have a $0.25 overdraft fee, so charge them $19.75). Always type in the correct number to the RMS system!

Outreach to be done:
*Debbie wants us to really push the advertising contract on services and clubs to generate revenue
*Example targets are: student and health services, upcoming events (internal and external)
*We are to contact clubs and groups about CW group tickets to push those
*Talk to Al Legault about future events and such and selling their tickets 
*Ask societies about their formals and selling/advertising it for them! 

Boards:
*Should be changed frequently to recreate attention towards them
*(I am working on creating things for the boards and will update them as soon as I have this all ready for display)
*Debbie wants us to look at better alternatives for displaying (to move beyond the whiteboards. If you have any ideas let me know and we can discuss this further!
*For the time being we need to make sure the whiteboards are always updated and changed
*Things should not be wordy at all, just colourful and to the point

Things to advertise:
*Fall reading week - use Compass to get home for reading week/thanksgiving
*Customer appreciation week
*Umbrella's - hang them

Hours of Operation Changes:
*Fall reading week hours need to be advertised on facebook, twitter, and our website
*Not open on Saturdays or the Monday holiday
*8:45-5:15
*Closed for lunch (12:30-1:30)

Kensington Lock:
*Test them and see what they work with!
*The cords are downstairs

Centre Pelican drawer:
*We need to pick a location for this AND the Kensington lock cords!

Shift Supervisor -Keep them in the loop:
*Keep them updated on ticket sales, events, and more
*They didn't know about customer appreciation week and Debbie said we should always keep them in the loop!

Debbie:
*She will be gone from September 30 - Oct 16
*Go to John McGowan or Pauline for help if needed

Things I Did:

CSR Stufft:
*I made a comm. post of the topics we touched base on in the meeting (that are listed above)
*Had Julia update the whiteboard

Managers - Float Sheet:
*Whenever we add tickets or make big change/refunds we really have to make note of it on the corresponding till/shift's float sheet so it makes the rec. process a lot easier (they will not have to waste time figuring out where things went)

Outreach:
*Contacted all faculties in regards to their formals to gather information and sent the ticket contract and advertising contract to maybe gather some ticket sales and advertising revenue
*Contacted majority of the clubs at McMaster about CW group tickets!

Boards:
*Worked on stuff to put on the boards

Update on Hours:
*Updated on the MSU Compass website
*Posted information on Facebook information section

Slide Show:
*Made and posted slide for Donovan CORE Entertainment Event
*Made and posted slide for Fall Reading Week hours!

Umbrella:
*Hung one for display!

CSR Computer:
*Set up all icons and stuff for CSR's to access properly they asked me to help since only one had all the websites and such for them!
*They had a ton of emails so I am getting them to get on that and having them forward things they cant answer to us since we do not want wrong information getting out! 
*Some of the emails they sent us we will need to look into on the manage.tickit site

Things to be done:

Boards:
*Need to finish making pieces for them
*Maybe purchase more decoration for them???***
*Research whiteboard replacement ideas

Reading Week Hours:
*Posts on Facebook and Twitter need to be made on October 4th and again on October 7
*We should post about utilizing Compass to get home for Thanksgiving/Reading Week sometime next week

Research:
*On Kensington locks
*On alternative advertising/board ideas better than the whiteboards to go better with the organized new desk

Outreach:
*Email Al and other MSU services in regards to advertising and selling/promoting tickets/events

Football Tickets:
*Need to be reconciled!

-Sarah