Thursday, September 26, 2013

dana - sept 26


- emailed al new numbers

- i agree, having one chart with the ticket numbers on it is better than two.

- woops, i was rushing to get to the meeting I made that error with the cheques, thank you for fixing that. I emailed lana about the other cheques that are sitting up there but she never came by to grab them, and i always forgot to grab them when she dropped off tickets haha.

- i made a post for the CSRs about confirming which homecoming ticket a customer is referring to when they ask to buy one (to avoid confusion and selling the wrong ticket by mistake - ie. IRC vs. Homecoming).

- im gunna go down to the boards and make sure they are all up to date (ie. go board, transit bored, ticket bored, etc).

- people put posters through the glass of our transit board (the one where the glass screws onto the cork board), so i had to unscrew the glass in some areas in order to wiggle out those posters. debbie said to start emailed the ppl who are posting them (ie. whatever contact info is on the flyer or poster, email them to tell them the rules and that they cant post here). im gunna make a post for the CSRs to make a habit of checking the boards when they come in or when they leave to check for posters that shouldnt be up.

- I went through the ops manual and made minor changes (ie. theres a section about a part of our website that we don't even have anymore "get info/give info" .. so i made a note telling the SS's to remove that). you can always read through it if you want to see what i did

- i cleared off the desk of all the garbage because it was way too cluttered. I also cleaned out the top drawer beside the desk. it was driving me nuts how i could never find anything in there. turns out we have a huge supply of staples that were hiding in there under all the junk. so we can stop stealing from other people. also a bunch of elastics, clips, etc. all the markers i bundled together and put into the draws behind the desk that are all for craft stuff. i found 3 glue sticks in there for us to use that actually work, thats also in the draws behind the desk where all the craft stuff is

- also, i went to check on tickets, the IRC form isnt being filled out correctly. apparently tajinder put the chart for the tickets in one of the drawers and no one could find it, so all we have is the ticket holders email (the CSRs wrote down the ticket number and the email).i guess we should email all those people and get the informaiton sorted out uggghhh. ill start that tomorrow since i've run out of time today

- when the tickets come in tomorrow let me know what your able to get done and i will finish the rest when i get in (ie. if lucas brings the tickets when ur in, let me know what ur able to get done in terms of the rms, float and deposit sheets, advertising for Monday's release, etc)

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