Friday Dec 18, 2015

By Ozi:
-Replied Michelle from Battlefield
-did website, powerpoint and calendar for Mac bulldogs night
-did fb/twitter for mac bulldog night.
-Attached link to video on website, calendar, fb/twitter
-Made spreadsheet for wednesday sales of Mac bulldogs night.
-Sent Al update for Alessia Cara n Charity ball
-Emailed Ryan with spreadsheet for wed sales.


When we come back in January:
-redo questions for jeopardy
-Get coffee sleeves and put stickers
-Pull exclusive club card
-Make compost about Wednesday bulldogs game sales
-Make rms entry for wed bulldogs game sales

Thursday December 17

By Ozi:
-Read email abt intl graduate student fair. will discuss with Debbie and respond...we have up til Jan 8
-Replied Al with Alessia Cara ticket update
-Did rec deposit
-Sales on whiteboard for Mac Bulldogs
-Changed password on moneris to 2015Compass, it said the old one expired

Tomorrow:
-do all Mac bulldog night adverts

Wednesday December 16th

By: Michelle

Today
- Attached coupons to all tickets for the McMaster Night at Hamilton Bulldogs
- Put tickets on sale
- Started check list
- signed contract and sent to Ryan
- replenished tickets at the desk



For you:
- Website and calendar for Mac bulldogs nights
- Make Facebook post
- PowerPoint
- I emailed Ehima hoping to get the promotional video for the event, if he sends it, include that in the FB post
- He should also be emailing me an account code that he will pay us from... $2.00/ticket
- See unread email from Ryan Starr (he is our new bulldogs contact)
         - I tried calling a million times to discuss the recording of the names for ticket sales after the tickets are picked up on Tues Jan 5th but he didn't answer. I think that this is possible for us to do but we would just need to confirm logistics with him

Monday December 14th

By: Michelle

Today:
- Replenished tickets for Jamie down at the desk
- Made copies of contracts for global spectrum
- Prepped for meeting with Ehima and Hamilton Bulldogs
- Put out January monthly passes (posted on fb and twitter)
- Posted the GO Transit fare and discount increases at desk and on GO Transit board
- Posted this information on the comm journal as well
- Met with Michella to give tickets for Global Spectrum
- Deleted Global Spectrum concert information from the website
- Met with Ehima and Ryan (new contact from Bulldogs) and got tickets ready to put on sale for the MAC NIGHT event. Contract is in binder.

Friday December 11

By Ozi:
-Put stickers on the 2 boxes of hot choc
-Pulled dec monthly pass
-Pulled Jesse labelle, Ian fletcher and great lake swimmers, inactivated from rms
-did rec
-Moved green float to managers compartment of safe, counted to ensure $200
-Sent Al Alessia Cara ticket update

For Monday:
-remaining core ent shows will be picked up. Pls have them ready and let whoever is coming sign the appropriate doc... they are in the safe
-redo questions for jeopardy board. the ones that need to be changed are in our drwer... I took them out already.
-look at donation request from charity ball and let me know what you think
-Sign Debbies card


Merry Christmas and a Happy New Year!!!

Thursday December 10

By Ozi:
-Worked on schedule for first week of Jan
-Replied Jill from Core entertainment
-Replied Kara abt donation for Charity ball
-Set out of office reply
-Printed labels for hot choc

For tomorrow:
-out stickers for hot choc
-redo questions for jeopardy board
-do rec

Wednesday December 9

By Ozi:
-Replied Al with Alessia Cara ticket sales
-Posted exam hours on desk
-Printed float sheets
-updated board downstairs
-accepted 200 charity ball tickets


For tomorrow:
-do out of office email
-do rec
-deal with handouts in drwer

Tuesday December 8th

By: Michelle

Today:
- Got stuff ready for the board for January/Frost week
- Emailed Michelle from Battlefield about closure
- Emailed Mike confirming the timing and artwork for the banner
- Emailed Al and Jamie letting them know about Charity Ball numbers

*Debbie would like you to see her tomorrow when you are in.

- In regards to the email from Nicole, Alessia has taken control of this issue

HAPPY HOLIDAYS BECAUSE I MAY NOT SEE YOU UNTIL JANUARY!! :( XO

Tuesday December 8th

By Ozi:
-Replied Kelsey and returned cheque to her
-Mike sent the banner for our new hours, take a look in the email. Also see his suggestion abt waiting till after exam.
-Called Hooria to ask about our coffee sleeve boxes so I can put stickers on them
- Put up GO fare changes on website and powerpoint
-Fixed presto machine issues on green
-I saw an email from Nicole (CSR) from Saturday about a customer misplacing Alessia Cara tickets  it was already 'read' but was wondering if you did contact the customer back or not...
-Made poster for new hours for January for desk
-Made list of what to work on for frost week
-I did some hot chocolate sticker and didnt quite like the look. I suggest we do those smaller sticker ones  on white paper that we can just do upstairs here to use for the hot choc as opposed to this big one and lets keep the big one for the coffee sleeves instead. (I have done all hand warmers...front desk staff have been busy thats why so didnt want to give them more work...you can check today and see if hey can help out)

For you:
-Work on stuff in preparation for frost week. see my sticky note, you can also add if i forgot anything.

Monday December 7th

By Ozi:
-Signed cards for staff and gave Erica hers
-Did the stickers for the 2nd box of hand warmers
-Printed float sheets
-Completed and submitted cheque rec for Macappella
-Powerpoint and website for Alessia Cara
-Started learning rec

For tomorrow:
-Advertise change in Go fare

Monday December 7th

By: Michelle

Today:
- Signed cards for all of the staff- they are on the desk for you to sign too
- Posted on the GO platforms and the shuttle bus platform about our hour change
- Talked to Mike about making a banner, he will draft one up and send it our way!
- Picked up MIX Bowling cheque from accounting and emailed her asking when she wants to get it
- Emailed Al ticket update for Alessia Cara
- started cheque rec for Macappella, it is on your shelf

For you:
- Finish cheque rec for Macappella
- Website and PowerPoint for Alessia Cara
- Sign cards for staff

Friday December 4th

By: Michelle

Today:
- Posted on Twitter about Alessia Cara with the image from Al
- Posted on FB about Alessia Cara with image
- Finished board downstairs
- Emailed Mike Beattie (because he was not in) about getting a banner on the MSU home page about our changing hours for term 2. Told him we would speak Monday
- Re-stocked tickets for the staff at the desk

Friday December 4th

By Ozi:
-Updated float sheet and printed, updated EOD
-Emailed Al to send picture for display, if he responds, do fb/twitter n powerpoint, il do website and calendar on monday
-Worked on checklist for Alessia Cara
-Put stickers on hand warmer (finished one box)
-Restocked tickets
-Repaired moneris malfunction on green

For you;
-Finish board downstairs
 -Circulate new Jan hours on MSU website (not our Compass page, I did that already), res screen, GO Shelter , desk downstairs (exam hours as well)

Have a good weekend! :)

Thursday November 3rd

By Ozi:
-Circulated exam hours: fb/twitter,
-Circulated new term 2 hours: fb/twitter, website, powerpoint,
-Talked to Al about what blizzard and frost fest is
-Pulled Macapella & returned unsold ticket to laura
-Accepted contract for Alessia Cara  
-Started sales checklist          


For tomorrow
-Do rec for macappella
-Finish sales checklist for Alessia Cara n put on sale

Thursday December 3rd

By: Michelle

Today
- Started working on the Christmas board
- Dealt with Exclusive Clubcard, discuss with Debbie

For you:
- Speak with Wooder about plans for frost week for the events on the days that we had questions about
- Ask whoever (I think Victoria) to see if the office clerks can put the labels on our hot chocolate and hand warmers. They are all in our cabinets

Wednesday December 2nd

By: Michelle

Today:
- Management meeting
- Finished maroons formal internal transfer and gave copies to Debbie and accounting
- Planned what to talk about for the meeting in regards to tickets
- Talked with Debbie about the renos

Wednesday December 2nd

By Ozi:
-Replied Michelle, replied Kelsey saying the cheque isn't ready yet
-Processed payment for School of the arts.
-Gave Debbie copies, emailed Nikkie receipts.
-Added show put up n take down dates to desk calendar
-Put up signage for early closing for today and friday.

Tuesday November 12th

By: Michelle

Today:
- Emailed Nikkie from SOTA about the slides, waiting her reply to figure out what to do next
- Met with Gabriel from Exclusive ClubCard, he just wanted to introduce himself and gave me a sticker for the window
- Spoke with Al, he is sending me a picture of the list of events
- Made copy of PO for toques for accounting, scanned and emailed to Michelle and gave the go ahead, filled copy in our drawer and in accounting
- Made copy of Generocksity for Debbie


For you
- SOTA emailed back right as my shift was ending. She confirmed that we can process the payment all at once and that we can go ahead without her signature- the email acts as confirmation. We should print out the email thread and attach it to the payment receipts and info etc.


I will put the Christmas board together tomorrow when I am in

Tuesday Dec 1st

By Ozi:
-Added freight estimate to purchase request doc.
-Gave Darya generocksity cheque, got original contract from acct and made copy of cheq rec too...
-Gave Debbie Purchase req for toques
-Received agreement from School of arts, emailed them details of slide dates.
-Edited and printed float sheets
-Got green paper from underground
-Replied Debbie with Charity Ball ticket numbers

For you:
-Finalize toque purchase request, submbit it & send Michelle PO number.
-Finish and submit Maroon formal internal transfer is Debbie is done looking over it
-Do board by elevator for christmas theme
-If Nikkie  replies finalise school of the arts LCD ads and process payment.

Monday November 30

By Ozi:
-Replied Darya to confirm cheque pickup for tomorrow at 12.30
-Replied Sonia, put slide for Macappella on powerpoint, website, calendar, fb/twitter
-Called Michaela to come pick up tickets
-Called Michelle to switch our toque order. sent her an email and asked for freight cost
-Gave Debbie internal transfer for maroon formal...she didnt finish looking over it before I left, saved the doc
-Submitted cheq rec for MIX Bowling, gave Debbie her copy


For tomorrow:
-Give Darya cheque for generocksity  
-Go to accounting and get paperwork for the cheque and make a photocopy
-Go to underground and get green paper

Monday November 28th

By: Michelle

Today:
- Worked on some of the Christmas decor for the elevator board
- Did intenral transfer for Maroons formal- waiting for Debbie to sign it
- Put account on the cheque rec for MIX Bowling
- Accepted and counted 200 charity Ball tickets, emailed Al and Jamie about getting them
- Started PO for Compass Hats

For you:
- Call Michaella whenever the safe is opened so that she can come get the tickets: if it is after you leave, ask Scott if she can do that
- Get Debbie sign contracts
- Go to underground and get Green paper for the background
- Try Michelle from Battlefield again

Friday November 27

By Ozi:
-I am okay with your choice of the toques let;s go for it.
-Replied Michelle from Battlefield and told her our choice for the slouchy toques
-I agree with the proposed items for LTPB i dont even think the movie ticket is necessary...i think our swag pack items are good.
-Replied Veesta's email, informing of our decision and asked about Compass advertising
-Edited times for early closing on website and powerpoint
-Emailed Michaella abt change in times for ticket pick up for core ent shows
-Made changes to the calendar for Core ent show pick up pls see especially for during exam hours
-Updated EOD sheet, removed concluded events
-Went to help the CSR on duty to reduce line downstairs due to technical difficulties
-Gave Debbie our proposed term 2 schedule
*I didn't understand your note about MIX club...did Josh give you an account or Kelsey coming to sign the waiver*

For Monday:
-See Vesstas reply about advert for Compass
-Pull Pop evil and give to Core ent
-Do rec for Maroon formal
-Finish MIX  rec and submit

Friday November 27th

By: Michelle


Today
- Cannot do cheque rec for Maroons formal yet as the yesterdays rec has to be done for Debbie to be able to confirm numbers
- Found an email from the 19th from battlefield (Michelle) explaining the different pricing that I had asked for. It looks like it got opened and nothing was done about it. I had no idea it even came in. The pricing on the email is good until the 30th so I think we should make a decision today or at least by Monday.
- Contact Josh about MIX Bowling event wanting to get the cheque made out to a personal name. It is much easier from our end to have it made to the club account itself
- Took down PP for Maroons formal
- Took down signage on board for Maroons formal
- Took Maroons formal off of the website

For you:
- I have decided on one of the last two beanies that Michelle has sent us, as far as I know both will fit in our remaining budget for staff uniforms. Last year we got the light grey of the last option she has provided. I like the navy of the second last option as it fits with our theme. If you would like to leave me your thoughts on what you would like I will contact Michelle on Monday and let her know our order.
- I spoke with Debbie about LTPB, I also talked with LTPB two weeks ago in person. The event is not an in person event so the advertising would solely be done online for our "prize". It is up to us if we want to take out of advtertising and promo budget for this. I say we do a small prize pack including:
     - Compass Sawg
     - Compass t-shirt
     - Compass waterbottle
     - 2 Ciniplex movie tickets (these would come from our budget)
- We would have to confirm that our logo would actually be shown on the site somewhere that people will be able to see it

Thursday November 26

By Ozi:
-Replied Nicole with Maroon formal update
-Inactivated Core ent shows to be picked today from RMS
-Did cheq rec for MIX Bowling. gave Debbie to look over.
-Gave Kanrabir the cheque for Rock W/ borders
-Gave Nicole unsold Maroon formal tickets. recorded RMS value and inactivated the entry.
-Gave core ent shows back and she signed the pick up on our contract.

For you:
-Leave the pack behind emailed about the contest. Did you get back to them or not? what was the decision. Please respond to them tomorrow.
-Put in the right name on cheque for MIX Bowling
-Take of Maroon formal from our displays and do cheq rec

Thursday November 26th

By: Michelle

Today:
- Did internal university billing for SOTA Lady in the Red Dress, sent her an e-copy of the sales report and send the hard copy in the mail through University mail
- Gave Debbie copies for Global Spectrum events (the four that we have pulled)
- The tickets for the two events getting pulled today are in our drawer along with the completed contracts to give to them when they come


For you:
- On your sheet you have a note to pull the tickets today at 1. I am wondering when she is coming to pick them up. You are not in until 2 today and I am gone at 11. If she comes during your shift, can you please get her to sign our copy of the contract saying the date that she picked up the tickets? This does not have to be copied onto their contract or Debbies
- Meet Karanbir to give him his cheque
- Work on cheque rec for MIX bowling if Debbie has gone over the sales for the last day- she has all of the paper work for this currently

Wednesday November 25th

By: Michelle

Today:
- Replied Nicole from Maroons Formal, she is going to come during your shift tomorrow to pick up some tickets. She also wants to leave some with us to continue selling for the rest of the evening as the event doesn't start until 7pm. I told her this was okay
- Sat down with Debbie about SOTA and MIX bowling to try to get the numbers figured out
- Looked at my hours for next semester to try to figure them out

Wednesday November 25

By Ozi:
-Received and counted Charity ball tickets. sent email.
-Emailed Kelsey to ask when she wants to come pick up unsold tickets for MIX Bowling
-Emailed Nicole to ask same for Maroon formal
-Pulled Mix Bowling event, inactivated on RMS, removed from website and power point. She will pick it up sometime tomorrow.
-Edited website to say Early bird Maroon formal is sold out, some outdated information on the FAQ page
-Started Rec for MIX bowling.


For you:
-William will come by 1.30 to pick up his cheque
-Finish rec for MIX Bowling and give Debbie to go over, there was 1 ticket unaccounted for so she will go through day sales

Tuesday November 24th

By: Michelle

Today:
- Called Rita, she didn't have the number returned to her on that day so I will have to try and find it elsewhere. She also wants us to get the cheque in so that she can have it by Monday... I told her that we will try our best but we just have to ensure that everything balances with out rec from last week before moving forward.

Tuesday November 24

By Ozi:
-Changed board downstairs, took of remembrance day stuff and put up exam and studying tips.
-Posted on fb about giving Nicole other Charity Ball ticket
-Replied Kelsey, see below for her request
-Replied Laura from Macappella
-Printed out notice about Macappella concert price and put up for red and green
-Replied William about his cheque being ready. He may come during your shift. The cheque and contract is in an envelop in our top drawer
-Picked up rock without borders cheque too, its in our top drawer. Emailed Karanbir to come pick up.
-Replied Nicole with sales update for Maroons formal
-Emailed Al the names for Charity ball winners

For you:
-Send Kelsey  ticket sale count for MIX Bowling event by 3pm latest.
-Rec for LRD i wanted to start this but was confused at some ticket details. there was a day no closing ticket count was written...i know there were ticket errors and i calculated it and only 1 ticket became unaccounted for but I didn't know what to write for that day that there was no closing quantity written...
-There are only 3 Maroon formal early bird tickets left on red. Pls look out for those, I have instructed that once those sell they should call us to bring out the regular tickets for Red and Green. I have activated the regular price entry on RMS so all you need to do is bring out tickets from safe and post in com journal for CSRs to be aware of the change especially because the tickets are exactly the same as early bird ones.
-Please email Nicole with Maroon formal ticket update at 4pm before you leave.

Monday November 23rd

By Ozi:
-Inactivated LRD from RMS
-Went over 'Transportation' section of website, updated outdated links and information and added new MSU/HSR bus card and replacement info
-Edited RMS entry for Core ent shows to properly reflect 10% commission
-Put hours for closing early and exam hours on powerpoint
-Edited and printed float sheets
-Edited end of day to remove LRD entries
-Edited website to remove LRD
-Sent Nicole Maroon formal ticket update
-Whiteboard for Macappella (told Shawna to do it)
-Posted about Maroon formal tickets in Com journal

For tomorrow:
-Rec for LRD
-Board by the elevator

Monday November 23rd

By: Michelle

Friday:
- Met with Debbie and John to go over the renovations, plans, dates, satellite location, etc.
- Counted, recorded, and returned SOTA tickets to Rita
- Discussed with Debbie the issue of ticket selling errors- will address this at the staff meeting next week

Monday:
- Emailed Al and Jamie to get more tickets for Charity ball, no rush because we still have 80 but I thought I would let them know
- Emailed MIX Bowling a ticket count
- Took down the school of the arts slide
- Brought up tickets for Vanessa Carleton and Autumn Hill, counted and recorded final numbers
- Worked on stuff for exam board
- Emailed Macappella about getting their poster, they are still working on creating it

Friday November 20

By Ozi:
-Did checklist and put macapella on sale . Did RMS, float sheet, end of day. Can't do powerpont or social media because waiting on her to send flyer.
-Sent her email reminder, if she send it during your shift you can do social media and powerpoint
-Confirmed my exam schedule
-Processed payment for Westdale Dental and put their slide up, sent her receipt and picture of screen
- Posted exam hours/ early closing days on website


For you:
-Check website to ensure correct and up-to-date information
-Add HSR replacement to website
-Pull and return Fri & Sat LRD tickets
-Check on tickets downstairs before you leave and re-stock for weekend

Thursday November 19

By Ozi:
-Replied Nicole with Maroon formal ticket update
-Michelle replied with options for our staff gifting. I def prefer the toques and they are much cheaper too. You can look at them.
-Pulled and recorded LRD Thurs tickets and gave Sharon Grand (Rita called to say she will pick them up), inactivated it in RMS
-Met with Debbie to discuss renovations
-Met with Laura from Macappella. Accepted ticket...and started checklist...to go on sale tomorrow. They are in our drawer.
-She will email flyer tomorrow
-Called Crystal to discuss Westdale dental. Replied her email
-Crystal will tell dental office to call with credit card info.


For tomorrow:
- Look at website to ensure info is current
- Post exam hours on website
-Do checklist and put macapella on sale

Thursday November 19th

By: Michelle

Today:
- Put in the Generocksity cheque rec. Finally!
- Internal transfer for Campus Events
- Met with Veesta from LTPB and discussed potential giveaways and what the event will look like
- Posted in comm journal about importance of keeping track of tickets

For you:
- See yesterdays list

Wednesday November 18th

By: Michelle

Today
- Management meeting
- Met with Zach and Matt
- Did PO for Costco items
- Met with Rita to give back SOTA tickets for Wednesday show

For you:
- Look at website to ensure info is current
- Post exam hours on website
- Meet with Rita to return SOTA tickets for the Thursday show. She will be coming at 4pm
- Internal Transfer for Craig Cardiff

Wednesday November 18

By Ozi:
-Replied Laura about meeting time
-Replied Veesta from LTPB, she will meet you tomorrow at 10am, she couldnt make it today
- PO for coffee sleeves done, updated our budget excel spreadsheet (I know it seems we haven't been doing this) lol
-Pulled Craig Carddif and the LRD Wednesday ticket in the safe (They are in our drawer, just pull the tixs in  the binder
-Inactivated Craig Cardiff on RMS, removed from website and powerpoint.
-I will meet Laura from Macapella at 4pm tomorrow
-Updated and printed float sheet

For you:
-Pull  Wed LRD tickets and give to Rita when she comes
-Do internal transfer for Craig Cardiff, i've filled out the contract already
-Debbie wants us to chat with Al about frost fest to see what he has planned...he's in charge this year, so pls see if you can.
-Debbie said she'll be heading to Costco later this afternoon, if you can do a PO for our giveaway that will be great so she can help us pick us the hot choc and hand warmer.
-Zach would be coming in by past 1. Hes moving so he wants us to meet the new person replacing him. I may not be there but you can meet him and get the new persona contact

Tuesday November 17th

By: Michelle

Today:
- replied Al about ticket count for craig cardiff
- Sent Michelle from performa an email about pricing for a hat and a tumbler mug... hopefully she gets back to us before the meeting tomorrow.
- Worked on making Christmas elves for the board

Tomorrow:
- Do PO for Hooria and coffee sleeves, I just saw the email as I was leaving.
- Think about anything you want to talk about for the meeting tomorrow

Tuesday November 17

By Ozi:
-Replied Nicole with ticket update for maroon formal
-Replie Laura from Macappella
-Checked on Maroon formal tickets downstairs, recounted...we are over by 1 ticket.
-Deleted Yoga city slide on powerpoint
-Replied Marcus from McMaster 3D printing
-Reminded Hooria about sending invoice for coffee sleeve
-Replied Veesta from LTPB...proposed a meeting for tomorrow.
-Please refer to yesterdays post for my suggestions for frosh week promo

Monday November 16

By Ozi:
-Retweeted MSU Charity Ball about sell put of early bird tix
-Responded to Michaella, called and left her a voicemail
-Updated website and calendar to say sold out for early bird tix Charity Ball
-I think hand warmers is a great idea and also hot chocolate like in a sachet.. we can buy packets
-Talked to Michaella and finalized pick ups for the Core ent show tickets.
-Replied Marcus from McMaster 3D printing
-Updated calendar with pick up times for core ent shows


For tomorrow
-Do PO for coffee sleeves after confirming from Hooria
-Talk about what we want to do in response to LTPB request
-Finalize frost week promo and order stuff for staff for the holidays

Monday November 16th

By: Michelle

Today:
- Replied email from McMaster 3D printing about LCD screen advertisement
- Edited and printed float sheet
- Accepted payment for a LCD screen slide from School of the Arts, for one week starting today and put up on slide show. Made copies of receipt and contract and put one in our binder and gave one to Debbie.
- Emailed Al and Jamie about officially selling out of Early bird tickets for Charity Ball and switch to regular tickets- asked them to tweet and fb post about this and that we would share it.
- Took down the public speaking workshop slide
- Took Early Bird Charity Ball off of RMS to avoid confusion
- Looked into getting a toque for Christmas for the staff- I doubt we will be able to have them ordered for the date of our Christmas party. * I also think that a travel mug/tumbler would be a cool idea to give them- and if we can find them cheap enough we can include that as part of a giveaway for frost week!
- Tweeted about Craig Cardiff


For you:
- Post on the website about being out of Charity ball tickets (just change the info in the ticket section)
- Think of ideas for frost week promo.. last year they did the hand warmers- we could do this again
- Think of what we want to do for frost week?

By: Michelle

Today: 
- pulled Friday and Saturday tickets for Lady in the Red Dress, counted, recorded, and returned to Rita
- Found the contract for Debbie for Core Entertainment contract. I had given it to her the day you made the copies, it was on her board and someone put something else on top of it so she couldn't see it
- Did the draw for winner of Charity Ball tickets- IT WAS YOU!
- Put out REGULAR tickets for Charity Ball even though we haven't sold out yet. We will likely sell out some time tonight or tomorrow so I had to put both out before I left
- Put out the rest of Maroons formal early birds for the weekend

Friday November 13

By Ozi:
-Replied Nicole from Maroons with ticket sales update
-Replied Kelsey about MIX Bowling ticket issue
-Replied Melanie and sent cheque for Oct 8 game in University Mail
-Posted about Burlington Ticket separated in error and added to red binder
-Posted about ticket mix up
-Confirmed with Hooria and ordered for 3 coffee sleeve boxes. She will send the invoice on Monday and we can do the P.O
-Made entry for Regular ticket for Charity Ball in RMS.
-Accepted and counted Regular tickets for Charity Ball, they are in the safe.
-Made entry for Regular ticket for Maroon formal in RMS



For you:
-Pull Fridays LRD ticket by 3pm  and count, and fill out part of contract and get ready for Rita to pick up. she will come between 3.30 & 4pm
-Monitor Early Bird sales of Charity ball, once we reach 700, take out Regular from the safe and put out. Please inform CSRs of the change, they must remember to charge correctly, make compost about change and let them expect upset customers but gracefully inform them that the early bird is sold out.
-Debbie wants us to make a post and hang by the cash register about the price change for charity Ball just so CSRs can be reminded.
-Monitor Maroon formal ticket too, i dont expect sell out today but if that happens same procedure as  with Charity Ball. If it doesnt by the time you are leaving, please inform Alessia since she is in at 10am on monday so she might be the one to put out the regular tickets...let her know of the price change as well and to make a post and add to the charity ball post by their cash registers as well.
-Do raffle for Compass staff Charity ball...see Debbie

-Make copy of all Core ent Shows contract for Debbie. I made her copies that day i am sure but we cant find it..so pls make copies for her and give her before you go.

I know this is a lot, its cos of all the ticket change and we are trying to reduce CSRs saleerrors sorry...if any questions just text me.

Have a good weekend!

Thursday November 12

By Ozi:
-Replied Rita about ticket pick up for today
-Replied Jamie about Charity Ball drop off for tomorrow
-Tweeted about Charity ball early bird tickets and change to regular price once they sell out
-Website and online Calendar for Core ent. shows
-Pulled Thurs ticket for LRD, counted and recorded RMS number. Returned unsold tix to Rita
-Counted all tixs in binder downstairs
-Emailed SS and Debbie about Core ent shows, Whiteboard for Core ent shows
- We need to talk about LTPB request, I have given the letter they sent to Debbie so she will let us know and then we can respond to the email if we need to meet her.


For you:
-Rita will come pick up Fridays LRD  ticket BY 3.30/ 4 ish... Please pull the tickets by 3pm count and get them ready for her.

Thursday November 12th

By: Michelle

- Picked up poppy boxes from UM and Underground
- Posted on FB and Twitter about Core Entertainment, twitter I only posted the photo for the Nov. concerts as you cannot put up more than one pic
- Added both November and December slides to powerpoint
- Posted again about the draw for Charity Ball tickets in our FB group telling everyone that we will do the draw tomorrow!

For you:
- website and calendar for Core Entertainment

Wednesday November 11th

By: Michelle

Today:
- Emailed Mike from ti-cats
- Put core entertainment tickets on float sheet, and end of day tickets
- Michaella will send us two slides, one for November and one December- sending asap
- Entered items into RMS
- Brought Core Entertainment tickets down to put on sale
- Posted on comm journal about Core Entertainment tickets
- Posted on FB and in comm journal about the Charity Ball giveaway

Wednesday November 11, 2015

By Ozi:
-Replied Lucshman for advert enquiries
-Accepted and counted more charity ball tickets (last batch of the early bird tickets)
- Michaella, gave her cheque and accepted contract for 8 new shows.
-Started IC checklist for them
-Did website for MIX bowling and online calendar for MIX bowling, Ladi in the red dress and Maroon Formal
-Printed out Calendar with dates for all Lady in the red dress and Core entertainment shows to help keep us organized.
 

For you:
-Finish up preparation for Core ent tickets and work on checklist

Tuesday October 10th

By: Michelle

Today:
- Twitter and FB for Maroons formal and MIX Bowling
- powerpoint for Maroons formal and MIX Bowling
- End of Day sheet for Maroons Formal and MIX Bowling
- Responded to email about VIII Fest refund
- Michaela is coming in at 9am or shortly after to get the cheque
- Confirmed that MIX is a registered club and emailed Josh about them having a business account set up
- Emailed Jamie to see if we can get more Charity Ball tickets
- Did cheque rec for MoMuskets Paintball event

For you:
- Update online Calendar for all recent events
- Meet with Michaela to give her the cheque and to possibly accept new tickets

Tuesday November 10 2015

By Ozi:
-Put Maroon formal on sale
-Replied Debbies Email
-Replied Michaella and gave her hours for Wed
-Put MIX Bowling event tickets on sale
-Called Maroons to confirm ticket sale start
-Website for LRD and Maroon formal, powerpoint for LRD

For you 
-finish IC checklist for LRD and Maroon Formal and Bowling event

Monday 9th November

By Ozi:
-Met Will to give back MoMuskets unsold tickets
-Called Rita to confirm Lady in Red dress on sale.
-Called Jamie to get more Charity Ball tickets, accepted 210 more tickets, updated contract
-Called Mike (Ti-Cats) left voicemail about tickets for saturday game against Toronto
-Met Maroons and accepted tickets, started checklist
-Emailed Ath n Rec and Jill about their cheques for pick up
-Emailed Al about ticket sale error
-Colour coded Lady in Red dress tabs
- Deleted MoMuskets from powerpoint and website
-Deleted employee career slide from powerpoint
-Put up poster for Lady in red dress
-Updated and printed float sheets with Lady in red dress and maroons formal


For tomorrow:
-Put out tickets for the bowling event if she emails back about giving 36 tickets. they will be in our drawer until then
-Maybe add a weekly calendar with the colour of the ticket on the specific day
-Finish checklist for Maroon formal and put out on sale
-Do cheq rec for MoMuskets

November 9th, 2015

By: Michelle

Today:
- Met with Kelsey from the McMaster International and Exchange Club to accept contract and ticket for their Bowling Event
- Create and organized tickets for lady in the red dress. See the desk for what I did!
- Entered tickets into RMS and brought downstairs (lady in red dress)
- Put out tickets for red and green and the rest are in the safe  (Lady in red dress)

For you:
- Nicole from Maroons formal will be coming by around 3:30 to meet with you, bring tickets and go over contract
- Put notice on desk for cutomers to see regarding lady in the red dress, "please check ticket before leaving to ensure date and ticket type is correct" and maybe add a weekly calendar with the colour of the ticket on the specific day?
- put out tickets for the bowling event if she emails back about giving 36 tickets. they will be in our drawer until then
- colour code tabs for the Lady in the red dress folders that I have
- Two cheques one for Global Spectrum and one for Ath and Rec in our top drawer, please call and distribute how they want us to

Friday, Nov 6th

By Ozi:
-Replied Will, he'll come 9.30am to pick up MoMuskets tickets
-Replied Mandie about selling tickets through us
-Replied Crespo and affirmed meeting her at noon
-Website and calendar for Charity ball, something temp for powerpoint, whiteboard
-Sent Will ticket update
-Accepted and counted tickets for lady in the red dress. To go on sale on Monday... there are 8 tickets going on sale at once, tickets are colour coded for different days. We may need to colour code 8 envelopes, i fear CSRs might sell a wrong date to a customer.


For Monday:
-Get MoMuskets tickets and give to Will...they should be in the managers compartment of the safe. I'll pull them Saturday morning.
-Work on IC checklist for lady in red dress and put it out on sale

See you Monday!

Thursday November 5th, 2015

By Ozi:
-Counted and with Debbies help bundled up and distributed Charity ball tickets to safe and in Red and Green compartment.
-Got boxes ready and put them out for tomorrow
-Let Debbie know info about other shows from Core Ent
-Replied Rita and gave time for tomorrow if she wants to meet.
-Emailed Jamie about monday hours and error on charity ball tickets numbering
-Emailed Al. Jamie and Debbie confirmation of tickets (this should be done everytime we get new additions..email Al and Jamie and cc Debbie)
-Website and calendar for Craig Cardiff
-Emailed Will from MoMuskets about ticket pick up change tomorrow, he will pick them up on Monday
-Updated com post about charity ball tickets and posted about poppy box to be kept in cart


For tomorrow:
-Check and restock tickets for weekend
-Do Charity Ball website, powerpoint and calendar
-Pick remaining coffee sleeves frm UN if any
-Take down employee career fair slide

Thursday October 5th

By: Michelle

Hi Ozi, I will not be coming in tomorrow. Due to an issue at home I am leaving today after work. I will be back on Monday! With that being said, we will need to pull the tickets for MoMuskets during your shift tomorrow, or ask Scott to get them when he is here later that day. I will leave that up to you to decide.

Today:
- Updated PowerPoint for Craig Cardiff
- Replied Kelsey about her McMaster Exchange Club bowling event that she wants to sell tickets for beginning Monday. I told her our hours on Monday and asked that she let us know when she is coming. She has all agreements and info ready to give to us
- Wrote in csr comm journal about Charity Ball
- Charity Ball early bird and regular tickets into end of day sheet
- Charity Ball to float sheet and brought down to back room for tomorrow
- Craig Cardiff tickets in end of day sheet
- Posted on FB and Twitter about Charity Ball on sale tomorrow (it was okay to post that today as the official Charity Ball page already posted about the selling location, date, and prices)
- Contacted Al to get something done up for the LCD Screen for charity ball- he is getting underground to create something and will send it to us whenever it is ready.

For you:
- Craig Cardiff on website and calendar
- Charity ball on website and calendar
- Debbie would like you to contact someone from Core Entertainment to inquire about getting tickets for the next show.. she said you may have written down the show dates when you all met with Jill.
- When you get the Charity Ball tickets in count and confirm, ask Debbie about the box for them to go in that will be on the desk for CSR's and where to store the one's if they cannot all fit in the safe. Alessia is in at 9am tomorrow so hopefully she can put them out as soon as she comes in. I sent her an email as I didn't see her during my shift to ask her

I know this is a lot of info! Please text me if you have any questions. Have a happy Friday and good weekend :)

Wednesday November 4th

By: Michelle

Today:

- Tweeted about bulldogs tickets
- Found information on the Remembrance Day service and posted about it on our elevator board and PowerPoint
- Posted on fb and twitter about Craig Cardiff
- Al from campus events came buy and is bringing charity ball tickets over tomorrow. He wants us to put them on sale on Friday! We can have everything prepared in an advance so that they can go on sale right away

Wednesday November 4th

By Ozi:
-Fixed powerpoint downstairs, stocked tickets
-Collected and distributed Poppy boxes, did contract for it and distributed
-Wrote com post about poppy box
-Edited website and RMS to remove Dear Rouge
-Gave Michaella the remaining Dear Rouge, Photocopied their Rec form and gave Debbie a copy

For you:
-If Al sends the poster for Craig Cardiff do powerpoint and social media . I'll do website and calendar tomorrow. He hadn't sent it that's why I haven't done it. maybe call him to remind him...
-Pls don't forget to send MoMuskets update before you leave.

Thanks and have a good shift! :)

Tuesday October 3rd

By: Michelle

Today:

- Finished internal transfer for Hollerado and distributed copies to appropriate people
- Dealt with safe malfunction
- Took down two items posted on the elevator board because they were incorrect information from last years services
- Started and finished cheque rec for Dear Rouge, am unsure about how to complete their contract so I emailed them stating our hours and that we will do it with them when they come. I will have our contract filled out at that time
- Put out craig cardiff tickets and gave contract to the desk
- Put craig cardiff on float sheet and did comm journal post


For you:

- Michaella will be coming tomorrow morning at 10am to pick up the Dear Rouge tickets
- The tickets are in our top drawer and her contract is in the completed contract binder attached to ours so you will have to take it off in order to fill it out with her
- Go to campus store and get the poppies event if Cheryl isnt there, just ask someone for her or the poppies (do this first thing and deliver to appropriate people)
- Work on IC checklist for craig cardiff

By Ozi:
-Finished board downstairs...Sarah did a great job
-Replied Will from MoMuskets
-Replied Crystal from IQuest, she might call back during your shift.
-Emailed Al about extra guest Craig Cardiff tickets
-Called Cheryl again to get poppies, no answer
-Halloween Holleardo rec and internal transfer
-Started checklist to put Craig Cardiff on sale

For you today:

-Pls pull dear rouge before you leave and count up tickets and fill their rec form.

-Pls try to Call Cheryl again to get poppies

For you tomorrow

-End of wednesday pls send ticket update to William-MoMuskets

Monday November 2nd

By Ozi:
-Called Cheryl but no answer, will try again tomorrow
-Updated and printed float sheets
-Accepted contract for MSU Charity Ball 2016 (no tickets yet just contract) and Craig Cardiff
-Counted Craig Cardiff and attached ic sales checklist (to go out tommorrow)
-Updated Halloween Holleardo contract with account update from Al
-Website and online calendar for MoMuskets and exclusive clubcard
-Inactivated all past tickets in RMS
-Started on Hollerado reconciliation
-Posted in com journal for csr to work on board if they have a chance
-Edited powerpoint to remove past events


For tomorrow:
-Call Cheryl again n get poppies
-Check on and complete board
-Halloween Holleardo rec and internal transfer
-Put Craid Cardiff on sale
-Remind Michelle to pull dear rouge in the evening before she leaves and count up tickets.

Monday November 2nd

By: Michelle

Today:

- pulled CWLfall and Haunt
- Pulled and counted Hollerado student and guest
- Pulled and counted football
- Derek came and picked up football
- Al came and picked up hollerado and toonie tuesday tickets
- Cheque rec for ath and rec
-  Poppies from Cheryl
     * 2 to Compass
     * 2 to Union Market
     * 1 to Underground
     * 1 to MSU office

For you:
- Internal transfer for campus events hollerado *****Al will be sending us a specific account that he wants us to transfer the funds into. He told me this in person today and will be sending it to our email*
- Decorate board downstairs for remembrance day
- Call Cheryl at ex. 22629 to go get the poppy boxes. Deliver them to the services noted above and tell them that if they need more poppies to contact us and we will contact Cheryl. Also please remind them to lock up the poppy box at the end of every day as the box will likely contain lots of money. They can return the boxes to us on Nov. 11th in the afternoon (I am in 12-2).

Friday October 30th

By: Michelle

Today:
- Emailed Al contest winners names
- Met with Will from paintball- he wanted to go over the contract to ensure everything was okay
- Brought sleeves to Union Market
- Processed payment for slides for Public Speaking Workshop (emailed copy to Karen, attached one to our contract, gave one to CSR who's account I processed on, and one to Debbie)
- Updated slide show to include Public Speaking workshop, Paintball, Exclusive ClubCard and career week events
- Posted on FB and Twitter about Exclusive ClubCard and Paintball event
- Updated End of Day sheet with both Exclusive ClubCard and Paintball event
- Called Cheryl from Campus Store and left a message about getting a poppy box for the desk. She is out of the office until Monday so I will try again then
- Updated Al on ticket sales
- Updated Melanie on ticket sales

For you:
- Update Website and Calendar for both Exclusive ClubCard and Paintball event
- Change the board by the elevator for Rememberance Day theme:
* red background?
* poppies around
* In Flander's Feild Poem
* Notice about Remembrance Day service on campus

Friday October 30th

By Ozi:
-Sent ballot raffle winner official congratulatory email...already contacted her yesterday though
-Gave Gimhani her prize
-Replied Mel about tickets
-Replied Matthew from EFRT
-Replied Karen from Public Speaking workshops, she should call
-Replied Will from MoMuskets Paintball
-Posted in com journal abt EFRT office and book to be picked up tomorrow
-Started IC checklist for MoMuskets Paintball


For you:
-PLEASE send Mel ticket update before you leave today
-Process payment for Karen
-finish as much as you can for ic checklist for exclusive and MoMuskets
-Email Hooria and take coffee sleeves down for monday

Thursday September 24

By Ozi:
-Accepted and counted tickets for MoMuskets's Paintball
-Inactivated Rock without borders
-Mass restocking of tickets downstairs
-Finished Ath n Rec Oct 24th cheq rec and submitted to accounting
-Updated float sheet with Exclusive club and MoMuskets Paintball
-Did Check req for Rock without Borders done, submitted to Debbie
-Sent A&R update
-Picked ballot n twitter winner, informed them.
-Replied Mel about ticket pick up options
-Accepted gift from Social work to be given to student on Saturday

For tomorrow:
- Work on the ticket sales IC checklist for Exclusive ClubCard
-Answer all other emails
-Post on comm journal abt social work gift recipient

Thursday October 29th

By: Michelle

Today:
- Answered Al's email about the Hollerado counts
- Got ticket pick up form from desk and Ti-cats tickets for Sunday
- Brought candy down to the desk for continuing giveaways
- Emailed school of the arts our ticket contract as they called and asked for it
- Organized Prize packs and printed off a certificate for the campus events Hollerado tickets because Al isn't giving them actual tickets! For this we are just to get the winners name and then tell him. He will put their name plus one on the guest list!
- Put Exclusive Club Card tickets on RMS, in RED till only because we have to fill out the tracking sheet, posted in comm journal about it
- Counted and returned tickets to Rock without Borders contact this morning. Filled out the contract- all that has to be done is the cheque rec for that

For you:

- Do the draw from the raffle and all three twitter draws! Contact all individuals and tell them to come pick up their prizes. You can tell them all hours tomorrow between the two of us and Alessia and Scott's hours so that they have ample time to come up to the desk
- Work on the ticket sales IC checklist for Exclusive ClubCard
- Do cheque rec for Rock without Borders
- PLEASE update Ath and Rec when you are here. I updated them this morning but they would like another.

Wednesday October 28th

By: Michelle

Today:
- Spoke with Mike and arranged ticket pick up tonight for Ti-cats tickets
- Emailed Nicole and Michelle about Mike coming as they are the two that could potentially be in when he comes to get them.
- Tweeted the prize pack and posted on Facebook about it
- Tweeted the CWL ticket giveaways
- Gave the ti-cats staff cheque rec to accouting once I received the invoice from Mike
- Got Leanne to make a sign for the desk about todays one hour closure for our meeting

Wednesday October 28

By Ozi:
-Replied Nicole (Maroons coordinator)
-Fixed website, edited online calendar, fb/twitter, powerpoint and end of day about extended early bird price for rock without borders.
-Updated end of day for OUA 1/4 final football ticket
-Zach called, I will go down to First Ontario center to pick up bulldogs tickets.
- Posted about our prize pack in com journal, Facebook and twitter


For you:
-I checked phone message just before I left and got message from Mike from Ticats:
1. He wanted to know how ticket sales for Nov 1st game is, please send him update email or call at 905 547 2287
2. He said he'll come pick up the tickets sometime today or tomorrow, please call him and give your hours today and both ours tomorrow just incase.
3. If he's coming today get the tickets ready and all.

Tuesday October 27th, 2015

By: Michelle

Today:

- Prepared the purchase order to get the cheque for the staff outing and gave it to accounting
- Met with Scott and Alessia about tomorrows meeting
- Changed RMS, and website to accurately represent the new ticket price for Rock without Boarders
-Met with John Gabriel about exclusive club card sales and accepted tickets/filled out contract
- Gave copy of contract to Debbie and prepared one to put down at the desk. I will leave it on the calendar.
- Called Zach, still no answer

Tomorrow:
- Do not put out tickets for Exclusive ClubCard as I am waiting for an email from John with a tracking sheet
- Post about our prize pack on Facebook and website/tell the staff what is in it
- I will do the twitter retweet contest tomorrow when I am in!
-We will leave out the bulldogs tickets for now and include them if he decides to give them to us!


*******Prize Pack*******
- 1280 Gift Card
- Union Market Gift Card
- 2 Canada's wonderland tickets (Fall)
- 2 Halloween Hollerado tickets
- Compass SWAG

Tuesday October 27

By Ozi:
-Sent Al Halloween hollerado update
-Sent A&R ticket update for OUA 1/4 final
-Sent Karanbir Rock w/ Borders ticket update
-Inactivated early bird prices and activated the regular ticket entry on RMS
-Responded to Nicole from MSU Maroons
-Replenished candy and black HSR pouch downstairs
-Replied Emily from Mac Pride
-Emailed Sharita to send me an official email request about the collaboration of Pink ball with Campus events...we will decide whether they get the MSU % fee or not when she replies and they bring their information.
-Updated float sheet, fb/twitter, whiteboard (assigned Sarah to do it) with new football game


For you:
-Call Zach and then post about whats in raffle prize on social media.

Monday October 26th, 2015

By Ozi:
-Updated contract with Rock W/ Borders account details, update website n powerpoint about ticket time availability
-Please Karanbir will come pick up ticket on Thursday morning at 10AM so pull tickets 1st thing when you come in.
-Update RMS about Rock without borders pricing, inactivated early bird packages
-Accepted and started work for new Ath &Rec football game, did website, calendar, com journal, powerpoint, RMS and put ticket out on sale
-Called Zach but no answer, left voicemail.
-Checked to ensure cut out pumpkin was enough


For tomorrow:
-Do float sheet, end of day, social media and whiteboard for new football game ticket
-I couldn't advertise what's in the prize pack cos Zach didnt get back. will call again tomorrow and finalize that.

Monday October 26th

By: Michelle

Today:
- Brought candy to the desk and explained to Jamie the process
- Debbie couldn't find any halloween cutouts, so I took some orange paper and cut out some simple pumpkins. She said she would have another look tonight! For now the pumpkins should do
- Brought the remaining candy up to our desk- left a little under a box down at the desk! We want to ensure that we have enough to last the week
- Tweet and FB about the draw (just general)
- Brought up Mac vs. Western football tickets, counted and put in drawer
- Decorated the desk with streamers!
- Got Steph K. to make a board for customer appreciation week
- Started cheque rec for ath and rec
- returned money to shawn from P.O. for candy- copy in our drawer
- Got the purchase order for ti-cats staff outing will finalize tomorrow.

For you:
- Check that we have enough cut out pumpkins
- Confirm what we are giving away in the prize pack and post about what is in it on FB! I emailed Zach from Bulldogs because he hasn't gotten back to me yet about the tickets. He said he could get them but then never replied to my email. If he hasn't replied by 3:00pm try and give him a call! We don't want to advertise what is in the prize pack before we know for sure!

Friday October 23rd

By: Michelle

Today
- Picked up gift cards from Hooria, they are in our locked drawer
- Did a purchase order for cash so that Debbie can get our supplies on the weekend (candy and Halloween cutouts)
- Got the box ready for the ballots, the actual ballots from last year are in the box with print on them so we can use those up first!
- Copy and distribute internal transfer for toonie tuesday comedy night
- Brought box for the draw down to the desk
- Replenished tickets for the weekend shifts
- Ballot box is down at the desk. I read over and posted the comm journal post.
- Added some Halloween themed things to the board by the elevators and took off the info about fall break
- Tweeted about hours for tomorrow so that ppl can buy football tickets!
- Updated Melanie about ticket numbers

Friday October 24

By Ozi:
- Sent A&R update
-Emailed Karanbir about Rock W/Borders issues (just saw his email of not putting up the flyer)
-Finished Tooney Tuesday rec n gave Debbie completed internal transfer. E-copy of internal transfer is saved under 'completed contracts' in our folder.
-Started post in com journal about customers appreciation week. You can look over , edit and then publish it.
-Whiteboard for dear rouge
-Paper preparation for raffle next week (in our locked drawer)
-Replied Hooria, she said she can do free coffee coupon, so watch out if she wants to bring it today... im not sure.
-Twitter and fb push for customer appreciation week
*I wish we could put in on the website too but i don't know where*

For you:
-continue preparations for customer apprec week.
-Send A&R an update before you leave. Refer to Melanie's email,(it's unread)

Have a wonderful weekend!

Thursday October 22nd

By Ozi:
-Completed and submitted cheque rec for Ath n Rec Oct 8th game
-Worked on website. took out old events and added rock without borders and dear rouge.
-Did compass online calendar for both events as well.
-Called Hooria no answer but left a voicemail so hopefully she calls back tomorrow.
-Worked on tooney tues rec

For tomorrow
-Finish tooney tuesday rec

Thursday October 22nd

By: Michelle

Today:

- Zach emailed me back offering to give us four vouchers for the bulldogs game! These seats are behind the goal lines which I think are really good seats! He asked when we needed them by so I said maybe Tuesday at the latest but the sooner the better.
- started internal transfer for yuk yuk's toonie tuesday comedy event... stopped because Debbie isn't here and I had questions to ask. Feel free to move forward. I have counted the tickets and they are in the drawer
- Got the gift cards from Jen for 1280
- Tweeted about the customer appreciation week
- Called Al from campus events about getting tickets for our giveaway
- Updated powerpoint for Dear Rouge
- Contacted Mike from Ti-cats to get another ticket for the game for Emily


For you:

- Website and calendar for Dear Rouge
- Finish chec rec if possible for toonie tuesday
- contact more ppl to add to the raffle (maybe give Hooria a call?)
- Do board for Halloween if you can



CURRENT CONTENTS OF GIVEAWAY
- Hamilton Bulldogs Vouchers (4)
- $10.00 1280 gift card (5)
- Compass swag (pen, phone wallet, lip balm, hand sanitizer, etc.)
- 2 pairs of tickets to the Halloween Hollerado concert on the Friday! We will give Al the names of the individuals and he will put them on guest list.

Wednesday October 21st

By: Michelle

Today:
- Met with Jill and accepted tickets for Dear Rouge- she gave 50 tickets as well as their reconciliation form that she would like us to fill out
- Got Leanne to make a board for Rock without Boarders- we don't really have any more board space currently to make on for Dear Rouge... there is one board for CW Fall and HHaunt, one for Hollerado and Rock without boarders, and the other is for Ti-cats and Football! We don't even have one for Bulldogs either!
- Gave Debbie copy of Yoga city display of information contract and transaction receipts
- Put Dear Rouge tickets down at desk, in RMS, in comm journal, float sheet, end of day sheet, twitter and Facebook
- Answered Jen's email about the 1280 gift cards
- Emailed Zach from Hamilton Bulldogs about the appreciation week
- Made a Facebook post about our customer appreciation week coming soon so that people will know about it!
- Sent our contract to a different Movember charity who called our extension today to talk about ticket sales!

For you:
- Website and Calendar for Dear Rouge
- Powerpoint for Dear Rouge
- Decorate board downstairs will Halloween stuff and customer appreciation week notice


IDEAS FOR HALLOWEEN APPRECIATION WEEK
- Candy give away with personal note: this can be done beginning Monday and go until we run out o candy. We need to fill out a P.O. to get money to then go and buy candy and other supplies we may need.
- During the candy giveaway we can have people fill out a ballot for our raffle prize draw! We will do the draw on Friday morning, and contact the people then so that they can claim their prize!
- Some ideas for this are:

• Have on raffle basket prize done from the paper ballot draws
• Have another done from a retweet contest on Twitter
• Have another done from a Facebook like and share contest

- The above are just thoughts on what we could do! We could pick one or two of those methods

- Jen emailed back and asked if we wanted five $10.00 gift cards to 1280 so that is great! I told her our hours for tomorrow so she can bring them by or we can go get them

- If we do one of the draws earlier in the week say for Wednesday maybe Al would give us two tickets to the Halloween Hollerado show which is happening on the Friday! 

Tuesday October 21

By Ozi:
-Cheque rec for Ath&Rec Oct 8 game
- Meeting with William  from McMoster campaign
- Wrote up and added post about how to process dr/cr transaction manually for all manual
-Emailed a reminder to Karanbir for flyer e-copy

- Contacted 1280 and Union Market about a giveaway that they might want to include
- Contacted Brenda(Megabus)to see if they could give a free trip of sorts

For you:

1. Contact the remaining people I couldn't finish

2. Continue the brainstorming for customers apprec week...lol seems like we've been going back n forth on this 'to do point'

3. Assign maybe a CSR that's interested to do whiteboard for rock without borders. 

Have a good shift! :)

Tuesday October 20th

By: Michelle

Today:

- Discussed with Debbie about the purchase order for the Ticats game and submitted it
- Posted on FB and Twitter about Rock without Boarders
- Brought down HSR passes to the safe
- Responded to Jill from Core Entertainment and told her our hours for tomorrow. She will be coming in to drop off the tickets for the "Dear Rouge" show
- Printed off contracts for this show and will save posters under our "logos" folder on the computer. Gave contract to Debbie and put one down at the desk
- Emailed Al a ticket update for Yuk Yuk's and Hollerado

For you:

- Brainstorm ideas for the customer appreciation week
- Contact 1280, Union Market, Campus Events, etc. about a giveaway that they might want to include
- Contact our transit reps to see if they could give a free trip of sorts
- Begin the Halloween board downstairs
- Do cheque rec. for ath and rec for the McMaster vs. Waterloo game that was on Oct. 8th

* Jill will come for 12:00 noon to drop off the tickets to me so I will move forward with the ticket sales checklist whenever I get the tickets.

Tuesday October 20th

Haha I forgot i am in today before you and  yesterday i was leaving stuff for you to do today. loool.

-Updated  and printed Float sheet and end of day with rock without borders

-Put yoga city ad on powerpoint

-Replied William from McMoster. Meeting him tomorrow morning at 9.30am

-Rock without borders on powerpoint

-FB and Tweeted for CW tickets

For you:

-Purchase order for Ti-cats games. see Debbie for more info.

-If Karanbir replies you can do fb/ twitter, website and online calendar for Rock w/ borders or you can do the others and leave the website for me since iv been doing the formatting (whatever is comfortable for you, i don't mind) i can do that tomorrow. Just still waiting on him for the e-copy of the flyer. Did some cut and paste for the powerpoint but that wont look nice for the website.

-Do whiteboard too for Rock without borders

-If you can write your ideas for customer appreciation so i can read them and leave comments since we haven't had time to sit down together that will be nice. 

Monday September 19th

By Ozi
-Met with Karanbir and accepted rock without borders tickets
-Replied Catherine
-Processed Yoga City LCD payment and sent Mary confirmation and receipt

For you tomorrow:
-If Karanbir sends e-copy of flyer do fb/twitter, powerpoint, website and online calendar. Have sent him an email reminder.
-Add ticket to float sheet and end of day, whiteboard
-Get purchase order for the 9 tickets fot Ti-Cats outing done
-Put Yoga city advert on LCD
-Tweet about CW haunt and fall tickets

Monday October 19th

By: Michelle

Hi Ozi! I hope that you had a great break and a happy thanksgiving.

Today:
- Contacted Mike from Ticats to arrange the tickets for the outing
- Dealt with the desk and figured out what to do with no one one RED.  (Neha will work until 3:15 on green, and then Robisa is coming in on red).
- Answered Mary from YogaCity about her slides and making payment
- Answered Karanbir about coming in today to get ticket sales started for their Rock Without Boarders event. She will be coming in at 3 when your shift starts.
- Tweeted about toonie tuesday comedy and made a Facebook post



- We need to start thinking about what we want to do for the customer appreciation week. This week I am going to change the big board downstairs to advertise Halloween and the appreciation week. We can try to contact the different services on campus to see if we can put together some sort of giveaway bundle to do a twitter or regular raffle for.
- We should also contact our transportation reps to see if they can give us any free trips!

For you:
- Please answer Catherine Crawford about the shows and such, I know that you have been dealing with her. I left it marked as unread in the email
- Could you please also call Mary from YogaCity and get her credit card info to process her payment manually? Once you get all info- the card number, expiration date, name on the card, and the security code on the back, speak with Debbie and she will show you how to process the payment manually. I just saw the email at the end of my shift or else I would have called to get that info.

Friday October 9th

By Ozi:
-Did FB and Twitter for new mac game
-Did powerpoint, online calendar, and website for new mac game
-Added to end of day and float sheet
-Stocked up on tickets downstairs

HAPPY THANKSGIVING!!!

Friday October 9th

By Michelle:

Today:
- Gave tickets from yesterdays football to ath and rec
- Accepted new tickets and contract
- Counted new tickets (200)
- Gave copy of contract to debbie, desk, and ourselves
- brought tickets downstairs, put on red and green and the rest in the safe
- Added ti-cats to end of day
- posted on FB and twitter about Ti-cats
- Did white board for new Ti-cats and Mac game
- Put Mac game into RMS
- Posted on CSR comm journal for Mac game

For you:
- Post about the new Mac game on FB and twitter
- do website, calendar, and powerpoint for this game as well
- Add to float sheet and end of day


* PS. If you haven't heard from Alessia/Debbie regarding the Ti-cats game yet... we told the staff to have their RSVP in to us by Oct. 12th (the day that you are here during fall break. We are hoping to confirm numbers by that day so that we can send them to Mike so that he can set tickets aside for us! Whatever the number of CSRs and managers comes to, Debbie also wants two tickets. We asked them to email both SS and IC their RSVP so hopefully they do. Maybe Alessia will be able to confirm that with you on that day too, just in case some people sent it to her email and not ours!

Have a great break and happy thanksgiving :)

Thursday October 8th

By Ozi:
-Emailed Hilary to clear things
-Replied Melanie
-Emailed Jill from core entertainment
-Inactivated Oct 9th game and Put new Ti-Cats game on RMS,
-Put ticket on red till ONLY
-Posted on powerpoint and website of fall break hours
-Posted on powerpoint, website and online Calendar about ticats nov 1st game
-Emailed Debbie and shift supervisor new Ticats nov 1st game details
-Posted about ticket in Comm journal



For you
-pull football tickets first thing in the morning and count and record your numbers. Derek will come pick them up and drop new tickets.
-Do new contract for A&R fb ticket that Derek will bring
-Do whiteboard, end of day and social media for ticats nov 1st game

Thursday October 8th

Hi Ozi!

Just a few things: when bringing tickets down to the desk where there are more than one colour and all tickets look the same (yuk yuk's and hollerado) please put the different tickets in labeled envelopes with the colours on the envelope! This is very important as it helps to keep the tickets separate to make it simple and error free for the staff. Also, when bringing down a new contract to the desk (Halloween Hollerado) please put the contract in the desk binder. I saw that the contract was in the back of the red folder and it was all wrinkled.

Today:

- I emailed Mary from Yoga City to accept the slide and contract, I will print contract and put it in the binder. I let her know that she needs to pay for the slide before we can put it up, so I told her that the total is $80.00 and that she can come pay that to us on a day that she is available. This payment has to be accepted at the desk by a manager so whenever she tells us a day we will have to let her know our hours.
- Saw the email from Hilary from Bulldogs and her attached slide. I will mark it unread as we need to communicate with her that we are only allowed to advertise a generic slide, and extra slides will costs extra money. In our meeting with Zach we told him about the generic slide and that extras would cost money. They cannot send us multiple different slides throughout the year and have us change them without payment. I will let you contact her back regarding this as you have been in contact with her thus far. Her slide states the October games on it, if she wants to have one generic slide saying something like "get your voucher here, good for all home games!" then we can show that throughout the whole season. If she would like to have a monthly slide displaying specific games that would be $15.00/slide.
- Replied to Kelsey from the International Exchange group about selling tickets to their event, provided her with some details and sent a copy of the agreement
- Gave Debbie a list of pros/cons with the exclusive club card
- Began Cheque Rec for Ticats
- Brought up Ticats tickets for Nov. 1st
- Nov. 1st Ticats is in the float sheet already

For you today:

- Contact Hilary and get that sorted
- Post on the PowerPoint and website about our hours for fall break
- Post on PowerPoint about Ticats for Nov. 1st, put tickets out for sale (Debbie has the contract and tickets so you can get them from her)


Have a good shift :)

October 7th, 2015

By: Michelle

WOW what a busy morning you had today!

Today I did:
- Posted again about the football game tomorrow on Facebook and Twitter
- Sent Melanie an email about football ticket numbers
- Talked to Debbie and Alessia about the Ti-Cats game for Nov. 1st staff outing we are asking staff about it and going to get back to Mike, we also asked about a Bulldogs game and which would be of greater interest.
- Posted on FB, and Twitter for Halloween Hollerado
- Updated float sheet for yuk yuks and hollerado
- Got a ticket pick up form ready for the desk because Mike is coming at 7:00pm to get the tickets
- Made white boards for hollerado and yuk yuks

Wednesday October 7th

By Ozi:
-Responded to email asking about Halloween haunt tickets
-Did fb, twitter and updated powerpoint saying Ti-cats friday game ticket will be available till 4pm today
-Read email from Mike about discount offer for compass staff
-Did powerpoint for halloween hollerado
-Did website and online calendar for Yuk Yuk's Comedy night and Halloween Hollerado
-Posted in Comm journal for Halloween Hollerado
-Put HH in RMS and end of day

For you
-send A&R ticket update
-Do social media, float sheet and whiteboard for Haloween Hollerado
-Do white board for Yuk Yuk's Comedy night

Tuesday October 6th

By: Michelle

Today:
- Emailed Mark from ti-cats about staff outing there and potential discounts available to us
- I told him I would discuss his ideas with you and Debbie so please read email if you haven't already
- Posted on FB, Twitter about Yuk Yuks
- Changed slide in powerpoint but will add it to the screen tomorrow because the other event will need to go on it too!

For you:
- Website for the two new tickets is your #1 priority for tomorrow (I think)
- I am in at 12 so whatever you don't get done for the new ticket I can do! (Twitter, Facebook, boards, float sheet, etc.)

October 6th

By Ozi:
-Sent Mel update for thurs game. She still wants update tomorrow as scheduled.
-Added times for CW haloween haunt and regular fall to website and powerpoint.
-Replied Hilary from Bulldogs that its ok for her to send slides
-Replied and sent contract to Yoga people
-

October 5th

By Ozi:
-Sent Ath n Rec cheque in the mail
-Called Al to get detailed information about event tickets. Wrote those on contract.
*Please anticipate questions the CSRs might have about ticket specifics and try ask hosts so we have info all written down before tickets go out*
-Wrote post about Yuk yuk comedy ticket in comm journal, entered into RMS and End of day
-Sent email to Lea( Roller Derby) about ticket pick up
-Zach from Hamilton Bulldogs called and asked for sale numbers (i gave him that) and said Hilary would call us today or tomorrow (got no call today so i'm guessing tomorrow) to talk about marketing strategies to promote ticket sales. 
  

Things for you tomorrow 
-Put comedy night on social media, whiteboard and powerpoint. I will handle website

Monday October 5th

By: Michelle

Hi Ozi!

This morning was fairly busy. Here is what I did:

- Posted on FB, and Twitter about going home for reading week
- Gave Al his tickets from Chainsmokers and Sheepdogs as well as his copy of the internal transfer
- Sent email to VIII Fest and Ath and Rec about their cheques and put cheques in "Pick Up" folder in the drawer
- Accepted, counted, and confirmed tickets and contracts for two different events from Al
- YUK YUKS and HALLWEEN HOLLERAO
- Both contracts are in binder.

For you to do:

- Ath and Rec would like their cheque mailed internally through Univ. mail, I left the email unread as I did not have time to get around to sending that out. Their cheque and copy of the contract is in the Pick Up folder.
- Email Roller Dirby contact and ask if they would like to come get their tickets or if we can just dispose of them. Make sure that if they want us to throw them out we have it in writing over email
- Bring copies of new ticket contracts to Debbie and Desk. I have them printed already.
- Put out tickets for YUK YUK's. The tickets will go on sale at 5:00pm tonight.
- The tickets for Halloween Holerado do not go on sale until Wednesday.
- I have attached the ticket sales checklist to both contracts that are in our binder and have checked off what I have done.
- The tickets for both events are in our drawer. Blue and Green are for the Yuk Yuk's

October 2nd, 2015

By: Michelle

Hi Ozi!

So I spoke with Debbie about the deleting from the RMS. She showed me the correct way to inactivate the tickets so I can do that from now on! I had recorded amounts on all contracts before deleting and she said that they have never had to go back into the system to look up anything so it isn't a big deal. Thank goodness! Sorry about not attaching the ticket checklist to the contracts, I keep forgetting about it! Will make a mental note to do that from now on.

Today:
- I called Tara and there was no answer. I will try calling again. I know it could have gone on the spotlight board, but we already had the info on their. This is to give just a small amount of info directly which is why we want to do it by email!
- Kevin said that Dan (who signs the cheques) is at a meeting and will not be back until after four so the cheques won't be ready until Monday.
- Finished the contract for Sheepdogs Homecoming Party, gave copy to Shawn, copy to Debbie, and have a copy for Al.
- Emailed Mark from Ti-cats regarding some ideas about the Nov. 1st Mac student game
- Got things ready for the board for Halloween
- Organized more things on the desk
- Put the crinkled flip chart paper downstairs on the stand in hopes that it will straighten out

See you Monday!

October 2nd

By Ozi:
-Edited end of day sheet
-Edited and printed float sheets
-Sent A&R update
-Did payment for LCD advert for Employee Career Services and sent her scanned receipts


For you
- Contact Tara Walker at ext 24639 like Fran said although I doubt she can mass email 1st years. it would have been something to put on our spotlight board maybe. Shes in charge of that.
-Cheques were still being signed so they should be ready before the end of your shift then you can email those involved for monday pick up.
-Check with Debbie for Sheepdogs. She plans to have it ready this afternoon so you can handle that.

Have a good weekend!

October 1st

By Ozi:
*Just checking: (1) I hope when you say 'deleted' from RMS  you mean you 'inactivated' them. Rememeber, we are not to delete any entries but inactivate them so they dont show up in the current ticket sale list* (2) Please you also need to remember to always attach a sales checklist to any new contract so that we know what has been done or not for any new ticket. And when the sales is done too try to tick off what has been done. Debbie also asks sometimes.*  

-Added new ticats game to website calendar and corrected mistake in website, social media, whiteboard, and powerpoint
-Printed out filled contract from Catherine, will process payment tomorrow
-You got a voicemail from Fran she said to contact Tara Walker at ext 24639
-Al didn't come by or reply your email to say when he'll come
-Debbie wasn't done with numbers from Sheepdogs. She plans to have it ready for tomorrow.

October 1st, 2015

Today: By Michelle

- Tiger-Cats came and picked up the tickets for the game this Friday
- Cheque rec was done for Oct. 2nd ti-cats game
- Accepted tickets for Ti-cats game on Oct. 9th and put the tickets down at the desk
- Deleted old ti-cats game from RMS, and inserted new game
- Changed website for the correct information
- Sent out email about group and discounted tickets to MSU Users, Clubs, and Faculty Societies


For you:
- Twitter, Facebook, PowerPoint update for new ti-cats game
- I am expecting a call from Fran from RezLife regarding sending out the email to first years in residence- the email is in my sent emails, I am hoping to forward it to her and have her send it to the first years!
- Finish rec for campus events Sheepdogs (speak to Debbie regarding numbers)
- Al may come in during your shift to talk about the Sheepdogs and get the welcome week concert (see email)

September 30th, 2015

By: Michelle

What I did today:
- Contact Darya about the payment
- Counted and began internal transfer for Sheepdogs, Debbie is running the numbers before we can proceed
- Began to create a draft email about the group tickets to send out
- Deleted past items from the RMS

September 30th

By Ozi:
-Added Ti-Cats to end of day template.
-Finished board by the elevator
-Counted most of sheepdogs ticket, just the envelop above( 'Student' from Red till left)
-Darya replied and left 2 options, I left it as 'unread' so you'll see it. Since you've been in contact with her, I figured you might want to make the decision. Wasn't sure which was better.

September 29th

By Ozi:
-Meeting with Exclusive club card guy.
-Couldnt do Sheepdogs because Ti-Cats stuff came in
-Handled all for Ti-Cats but float sheet and end of day adding
-Finished sale checklist for Marauders game (social media and powerpoint).
-New contact that wants to advertise on our screen:
Catherine Crawford from Employee Career services here at Mac. Emailed her copy of display contract. ext 24247

What I didnt get a chance to do:
-Count Sheepdog tickets and do internal transfer
-Cheque req for Generocksity (she didn't reply till i left)

September 28th

By Ozi
-Added new Marauder ticket to end of day sheet, float sheet, calendar and ticket page on website, whiteboard downstairs and RMS
-Printed and attached Melanies confirmation, emailed SSs event details
-Put FB game tickets out to red and green ticket binder
-Meeting with Jill Scott from Core ent. about selling show tickets
-Pulled remaining Sheepdog tickets( they were left in Green binder)
- Counted Generocksity tickets: 63. From the contract binder it says we started with 71 , the RMS sold 7 so there is one unaccounted for... I dint do cheque req so that you can confirm this first.

What I didnt get a chance to do:
-Count Sheepdog tickets and do internal transfer
-Cheque req for Generocksity
-Social media and powerpoint for Oct 8th Football Game ticket

Monday September 28th

By: Michelle

What I have done today:
- Finished the VIII fest cheque rec and gave to accounting
- Got tickets from Melanie for the next football game
- Did the cheque rec for the Homecoming game and gave to accounting
- brought up tickets from safe for Generocksity and for Campus Events Sheepdog concert

For you to do:
- Please put the football tickets out for sale and advertise! They are in the safe. I already double counted them (200). I will leave a copy of the contract on the desk for you to bring downstairs. Melanie sent the contract over email, so whenever she responds to my previous email, we will print her confirmation and use that as a signature (attach to contract). If you do the website I can put the information on facebook, twitter, and powerpoint tomorrow morning
- Do cheque rec for Generocksity
- Do the internal transfer for Sheepdogs campus events tickets
- Edit the float sheet with the correct current tickets
- *I have not done a final count for either tickets. I just brought them up to the desk*

I know this is a long list of stuff to do- getting the football tickets out is number one on the list! After that just do what you can, I will finish the rest tomorrow. 

Thank you :) :) :)

September 25th

By Michelle

I didn't finish the VIII cheque rec becuase I didn't know the next steps to do. I told Debbie that. I have given Debbie the generocksity contract and have one downstairs at the desk.

September 24th

By Ozi:

-Jill from Core entertainment wants to meet on Monday at 3.30 to do contract for us to sell tickets for their shows, i will be in that meeting since its outside your working hours.
- Sent Al ticket Update before I left
-Put promo stuff together : 50 lip balms, 20 blue/20 red sanitizers, bag of buttons, 3 packs of pens. 40 note pads,
-The standing and table banner are downstairs so i dint bother bringing them up. everything else is in a carton under our table.
-Found a cheque req to VIII Fest guy and a copy of generocksity contract but wasn't sure if it was for downstairs or Debbie as there was no note so i put them 1st page of 'Current Contract ' binder

September 24th

By: Michelle

Today:

- I re-did the Jeopardy game for tomorrow, all questions are in the individual slots. 
- We need to get promo material ready for tomorrow, I think that we should give away 100 phone wallets (for when people answer the 500 questions
- Then have lip chap for 400, hand sanitizer for 300, pens for 200, and buttons for 100
- I haven't gotten the promo items from GO Transit yet so I emailed Autumn, she said that they are waiting for them to come in and will ship to us afterwards. I reminded her that our event is tomorrow and asked for a one day shipping- waiting to see what she says


Can you please:
- Get promo material ready for tomorrow (pens, phone wallets, sanitizers, lip balm)
- Get the standing banner, the table banner, duck tape and table cloth ready in a pile behind our desk so tomorrow morning all I have to do it grab it to go set up. 

IMPORTANT
- The event tomorrow is not running from 11-4 (it was originally running from 12-5). This messes up our schedule for the day. 
- We need to be set up and running by 11. I know you have class until 11:20
- I will come in for 10:15 to set up the table so that it is ready for 11 and run the table until you can be there. Please come as soon as your class is finished as I have class at 11:30 so cannot stay later.
- My class is done at 2:20 and your next class starts at 2:30. I will come as soon as my class is done and work the table until 4 and then do the take down. 
- The hours should look something like this

Michelle:
10:15-11:20
2:20-4:30

Ozi:
11:20- 2:20

I will call you around 3:30 to discuss further.