Wednesday April 26, 2017 

Sarah & Inderdeep, 

Time flies when you are having fun! I can't believe this is my last shift as an IC but I am so excited for you two to begin your journey in this role. 

Good luck with everything, there will be times of stress and confusion, and there will be some really cool and exciting times as well. 

I am a text, facebook message or phone call away if you ever need some reassurance or to double check procedures or any questions you have (and trust me you will have questions), do not hesitate. 

Have as much fun with this role as I did!

Best of luck xo 

Kristina 

It's my last shift today!!!!! :( 

I am going to miss being an IC with you, you were such a great IC partner! All the best this summer and in all your future endeavors! I hope you get to relax a little this summer before your next school year!

Keep in touch,

Sarah

Wednesday April 19, 2017

Things I did

Cheque pick up
- emailed MSSS, Hunger Banquet, MacApella that their cheques are ready to be picked up in accounting 
- emailed Thespian Club that their cheque will expire and to go see Debbie for pick up 

Hunger Banquet
- picked up cheque and copy of their contract 
- signed our copy of contract 

Updates
- website tickets 
- RMS
- EOD 

Tuesday, April 11, 2017 

Things I did

Go Bus Stop Names
- Changed and new document brought downstairs and inserted into the flap of the Go binder down at the front desk
- Informed CSR's on comm journal about this change

Cheque Requisitions
- Hunger banquet and EOY concert cheque requisitions done, approved by Debbie and entered into accounting

Cupcake Cheque:
- mailed out with contract

Canada's Wonderland:
- The other Sarah was to work away at this with me there to provide guidance
- Did this today before the end of my shift

CSR Contract Binder:
- Emptied out all the old contracts

LCD/IPad Slides:
- Removed all old slides

Things to do 
Cheques
- email out next week with reminder to pick up cheques because they expire after 6 months and will not be reissued 
- check in with accounting each shift to pick up last year end cheques 
                      * MSSS
                      * MSA - Hunger Banquet 
                      * McMaster Gospel Choir 

Exam period Shifts:
- Personally check and replenish tickets and coin (do not rely on asking CSRs what they need as they are not thinking in terms of covering the next day’s shift – leave plenty of tickets to carry over until the next day when the SS/IC arrives).

Sarah

Friday, April 7, 2017 

Things I did

Go Bus Schedules 
- restocked with new updated schedules at the desk and on the wall outside 

MSSS
- somehow accounting never received the cheq req for this so I redid this and submitted 

Hunger Banquet 
- reconciled this and did cheque req 
- needs to be handed off to Debbie to sign 

Exam Hours
- updated facebook 
- posted reminder
- comm journal for CSR's to leave out white boards


Things to do 

Cheques
- email out next week with reminder to pick up cheques because they expire after 6 months and will not be reissued 
- check in with accounting each shift to pick up last year end cheques 
                      * MSSS
                      * MSA - Hunger Banquet 
                      * McMaster Gospel Choir 

MacApella
- reconcile these on your next shift 

Cupcakes
- cheque needs to be mailed out (see Debbie Email) Debbie left early so I was unsure how to do this 

Thursday, April 6, 2017 

Things I did 

Coffee Sleeves/ Pencils 
- worked on these 

Thank you cards
- I signed these too

Bus Schedule Wall:
- Stocked the wall up real good, it was not stocked well

EOY
- Tidy back office, front desk, storage room, and SS/IC des
- Cleaning the storage took up most of my shift (tons of brochures to go through)
- Left contracts for people to pick up with Carriss so I could go downstairs and work away at things

Things to do 

Hunger Banquet
- cheq req when Debbie verifies numbers 

EOY

- Reconcile remaining ticket sales.
- Update transit bulletin boards and date posted material.  (There may be changes to transit schedules that will take effect in April/May – look into this and post for customers – make note of effective date on postings.)
- Review ticket binder at desk and remove/add information.  Ensure that the system in place is clear and concise for staff quick reference.
- Update LCD for upcoming months – include updates to any changes in transit schedules.
- Daily cash deposit and print reports for rec and leave in cabinet outside my office – see SS Manual for section of reconciliation or ask me.  If time permits, complete rec.
- Personally check and replenish tickets and coin (do not rely on asking CSRs what they need as they are not thinking in terms of covering the next day’s shift – leave plenty of tickets to carry over until the next day when the SS/IC arrives).

Sarah

Thursday, April 6, 2017 

Things I did 

Coffee Sleeves/ Pencils 
- worked on these 

Thank you cards
- Debbie got thank you cards for the staff, so I signed started signing these

EOY
- went through website and verified information, got rid of a lot of old info especially transit 
                          (removed burlington transit info and put into a word document in case we start                                        selling again next year) 

Things to do 

Hunger Banquet
- cheq req when Debbie verifies numbers 

EOY
-- MSSS is coming to pick up contract 

- Gospel Choir coming to pick up contract - Orphan donation coming to pick up
- Reconcile remaining ticket sales.
- Arrange for all cheques and unsold tickets to be picked up by the end of the semester.- Web site – ensure all links are good and all pages are up-to-date
- Update transit bulletin boards and date posted material.  (There may be changes to transit schedules that will take effect in April/May – look into this and post for customers – make note of effective date on postings.)
- Review ticket binder at desk and remove/add information.  Ensure that the system in place is clear and concise for staff quick reference.
- Update LCD for upcoming months – include updates to any changes in transit schedules.
- Daily cash deposit and print reports for rec and leave in cabinet outside my office – see SS Manual for section of reconciliation or ask me.  If time permits, complete rec.
- Personally check and replenish tickets and coin (do not rely on asking CSRs what they need as they are not thinking in terms of covering the next day’s shift – leave plenty of tickets to carry over until the next day when the SS/IC arrives).
- Tidy back office, front desk, storage room, and SS/IC des

Wednesday, April 5, 2017 

Things I did

Coffee Sleeves
- worked on these when I had time 

Exam Week Appreciation
- sharpened more pencils when I had time and put them on display
- put downstairs for CSR's to work on

Summer Sales:
- Debbie asked me to tell CSR's to tell all customers at the end of transaction to check our website for awesome summer deals
- Worked on making board to display possible ticket sales over the summer

Things to do

Coffee Sleeves
- put on stickers 

Hunger Banquet
- complete cheq req once debbie confirms numbers 

EOY
- MSSS is coming to pick up contract tomorrow
- Gospel Choir coming tomorrow to pick up contract 
- Reconcile remaining ticket sales.

- Arrange for all cheques and unsold tickets to be picked up by the end of the semester.

- Web site – ensure all links are good and all pages are up-to-date.

- Update transit bulletin boards and date posted material.  (There may be changes to transit schedules that will take effect in April/May – look into this and post for customers – make note of effective date on postings.)

- Review ticket binder at desk and remove/add information.  Ensure that the system in place is clear and concise for staff quick reference.

- Update LCD for upcoming months – include updates to any changes in transit schedules.

- Daily cash deposit and print reports for rec and leave in cabinet outside my office – see SS Manual for section of reconciliation or ask me.  If time permits, complete rec.

- Personally check and replenish tickets and coin (do not rely on asking CSRs what they need as they are not thinking in terms of covering the next day’s shift – leave plenty of tickets to carry over until the next day when the SS/IC arrives).

- Tidy back office, front desk, storage room, and SS/IC desk

Sarah

Wednesday, April 5, 2017 

Things I did

Coffee Sleeves
- picked up from UM
- left downstairs at the desk 
- replied to Jess's email, the office clerks are now helping out with the sleeves 
- put stickers on sleeves 

Hunger Banquet 
- started reconciliation
- handed off to debbie because there was a discrepancy with the numbers 

Exam Week Appreciation
- I started sharpening pencils so we can have them at the desk with pens for students during exam time 
- if you think of any other nice hand outs let me know! 

Things to do

Coffee Sleeves
- put on stickers 

Hunger Banquet
- complete cheq req once debbie confirms numbers 

EOY
- MSSS is coming to pick up contract tomorrow 

Tuesday April 4, 2017

Things I did

EOY Pick-Up Email
- Sent these emails today
- Put all in the back left cupboards (top right)
- Debbie is aware of this and was copied into those emails
- Gave them the option of meeting us tomorrow or Thursday to pick it up OR to contact Debbie if they cannot make any of those times

Clean-Up:
- Got rid of any papers that we do not need or are out of date
- Went through drawers

Coffee Sleeves/Stickers:
- Emailed Shaina asking when we can pick the sleeves up
- Moved the sleeves and stickers that we already have down to the main desk for CSR's to start working on
- Talked to Jess and gave some of this for the office clerks to do (she wasn't in her office so i sent her an email and left the box of stuff at the office clerk desk)

Things to do

Coffee Sleeves:
- Pick up at Union Market
- Put stickers when shift is quiet, if you have time :) 

Hunger Banquet 
- Rec (tomorrow) 

Sarah

Tuesday April 4, 2017

Things I did

Presto
- stocked presto in back safe 

Updates
- website 
- float sheets (printed and brought downstairs) 
- EOD 
- RMS

McMaster Live Lab
- removed everything because I feel like thats no longer a thing since the event is in 2 days 

Hunger Banquet 
- social media push

Clubs Variety Show
- photocopied and distributed 

Things to do

Hunger Banquet 
- Rec (tomorrow) 

EOY
- Debbie wants us to collect any leftover tickets or contracts that weren't picked up, email the club or department and CC Debbie in the email and lock them in the back cupboards so if they want to come pick things up they can contact her (do this at the end of the week thursday maybe) 

Monday, April 3, 2017 

Things I did 

Mac Appella EOY:
- posters/checklist all done now

Gospel Choir:
- Photocopied and distributed


Sarah

Monday, April 3, 2017 

Things I did 

McMaster Gospel 
- reconciled ticket sales and passed cheq req off to debbie for confirmation 

Desk 
- I worked the desk for an hour an a half lol 

Things to do

Macapella
- they sent the electronic copy of poster to us (finish checklist) 

Gospel Choir
- photocopy and distribute cheq req 

Kristina